Privacy notice

Who handles your information. Pooya Abedinzadeh, trading as Big Leap Theory in Western Australia (ABN 75 769 788 619), is responsible for personal information used to run this coaching business. Contact info@bigleaptheory.com about privacy, access or a complaint.

Information and purpose. I use your name, checkout email, order, subscription and payment status to provide your purchase, confirm paid access and keep business records. Payment providers handle card details. The website questionnaire asks about your purchase, goals and routine so I can prepare for our conversation. Height and weight are optional. In coaching you may choose to log food, activity, weight, body-fat estimates, progress photos or private messages. These details can reveal information about your health. Please share only what is relevant to the support you want. I do not need a diagnosis or medical history to process a store order.

Who receives it. Squarespace handles the shop, website accounts and forms. Questionnaire answers also go to the email inbox configured for those submissions. Acuity handles bookings. The Big Leap coaching app and its hosting and authentication providers handle authorised accounts and the information entered there. For eligible coaching purchases, the app checks the paid order in Squarespace and uses your checkout email and order reference to match your purchase to your app account. This check does not use your card number. A standalone call does not create an app membership. Email providers deliver service messages and materials. If you choose Virtual Pooya, your request and the coaching context used for its reply may be processed by an AI service provider. Private messages addressed to me use the coaching messaging channel. Community posts may be seen by other members according to the space and profile name you choose.

Legal grounds and choice. Where UK or EU data protection law applies, ordinary order, contact and booking details are used to take the steps you request and perform your contract. Accounting and other required records are kept to meet legal obligations. Protecting accounts and responding to disputes may be necessary for legitimate interests, subject to your rights. Optional health information needs an additional lawful basis. Where explicit consent is required, I must obtain it separately for that purpose before collection or use. Declining optional health information does not stop you from placing an ordinary store order. You can withdraw a consent by emailing me. That affects future consent-based use, and does not undo earlier lawful processing.

Sharing and retention. I do not sell personal information. I may disclose relevant information to service providers that support the service and where required by law. Permission for a private coaching conversation is separate from permission for a public story, graph or review. I keep clients’ progress photos and private messages off the public website. An example shared during a private call requires the source client’s permission for that particular viewing. I retain data as needed to provide the service, administer entitlement to purchased updates, meet recordkeeping obligations or deal with a dispute. When those purposes end, identifiable information should be deleted or anonymised, subject to any legal retention requirement.

International processing. Big Leap Theory operates from Australia. Its website, scheduling, payment, email and app providers may process information in other countries. For information about a particular provider, location or the safeguards applicable to your data, please contact me. Where the law requires a safeguard for an international transfer, that requirement applies.

Your rights. Depending on where you live, you may request access, correction, deletion, a portable copy, restriction of processing or an objection to certain uses. I may need to verify your identity. Some information may have to be retained by law. Email me to make a request or ask for a review of a refusal. You can also complain to the regulator for your location, including Australia’s OAIC, the UK ICO, the relevant EU data protection authority or your US state authority. Your mandatory local privacy rights continue to apply.