Coaching terms

Who you are buying from. I’m Pooya Abedinzadeh, trading as Big Leap Theory in Western Australia, ABN 75 769 788 619. For your order, a complaint or a cancellation, email info@bigleaptheory.com. These terms cover coaching purchases and the Big Leap Arena resources included in them.

Coaching and health. I provide education, coaching and practical support with your routines. Coaching, messages, Virtual Pooya, plans and reports do not provide medical diagnosis or treatment. For individual medical advice or questions about whether fasting, a diet or exercise is suitable for you, speak with a qualified health professional. Changes to medication belong with your prescriber. The coaching app and messaging channels are not emergency services. Your goals and results are individual. I remain responsible for providing the service with the care and skill the law requires.

What you receive. Check the price, billing period, included calls and messages displayed for your chosen offer before you pay. The standalone session includes a full 60-minute coaching conversation, a summary afterwards and a PDF plan for your next steps. If you want help comparing programs, that discussion takes place in extra time after the hour. The first included call in a coaching plan is also 60 minutes and counts toward any plan allowance. A standalone call does not provide program membership. Arrange the US$250 call credit with me before buying Ultimate or Comprehensive. Comprehensive also includes my private coaching book and future book updates.

Getting started. Your purchase email has the booking link for a standalone call or the first 60-minute call included in your plan. Standalone callers then complete the separate call questionnaire in the email; no app account is needed. For a new Focus Program, open the app from your receipt and choose Sign up with your checkout email, or sign in if you already have an account. For monthly coaching, I check your payment and authorise your email first. Complete your coaching intake in the app. If we arranged a coaching credit, I’ll match the payment to your account. If someone else paid, contact me for a single-use invitation. A Focus Program runs from the start date you confirm in the app. You can book subsequent included calls from the app during an active coaching period.

Billing. Reset (30 days), Core (90 days), Ultimate (180 days) and Comprehensive (365 days) are fixed programs. Essentials, Direct and Monthly Coaching follow the paid billing cycle shown on your receipt and renew monthly at the price displayed at checkout until cancelled. Cancel through your website account, its subscription link in your receipt or by emailing me. In-app cancellation or tier-change controls send a request to me. I confirm the billing action and effective date. Ordinarily a cancelled subscription continues to the end of the paid period, subject to your legal rights. There is no monthly pause.

Pauses. Core and Ultimate each allow one pause of up to 30 days. Comprehensive allows up to two pauses totalling no more than two calendar months. Contact me to agree the dates. Reset runs continuously. Pausing and cancelling have different effects on your membership.

Refunds and withdrawal. My additional voluntary windows are seven days from purchase for Ultimate and Comprehensive and three days for Core. Reset has no additional voluntary window. The refund policy and cancellation form describe the statutory protections that also apply. These can include Australian consumer guarantees, cooling-off and cancellation rights under the WA Fitness Industry Code, a 14-day right to withdraw from covered UK/EU distance contracts, and applicable US state rights. Starting early or downloading digital content affects a statutory right only when the conditions set by law are satisfied.

Your materials. The book, videos, written plans and other coaching resources are supplied for your personal use. Please ask before copying them for distribution or sale. You keep your rights in the material you share with me. Separate permission is needed to use identifiable client material in publicity.

Applicable law. Big Leap Theory is based in Western Australia. Western Australian law governs these terms to the extent permitted. If mandatory consumer or privacy law where you live gives you protection or the right to use a local court, regulator or other remedy, these terms preserve it. New offer terms apply to new purchases. A material change to an existing agreement requires your agreement or another lawful basis.